Shipping

Shipping and Delivery

  1. Do you ship outside of the UK and Europe?
    No, we currently only ship to the UK and Europe.

  2. Can I track my order?
    Yes, you can track your order on our website here: https://tailyfur.com/apps/parcelpanel.

  3. What happens if my package is delayed due to customs or other issues?
    We will inform you if there are any delays with your package.

Payments and Security

  1. What payment methods do you accept?
    We accept Apple Pay, credit/debit cards, Shop Pay, and Google Pay.

  2. Are my payment details stored after I make a purchase?
    Yes, but only if you choose to save them for future purchases.

Returns and Refunds

  1. What is your return policy?
    We offer a 30-day return policy. For full details, please visit: https://tailyfur.com/policies/refund-policy.

  2. How long does it take to process a refund?
    Refunds typically take up to 10 working days to process.

Products

  1. Are your products suitable for all dog and cat breeds?
    Yes, our products are designed to be suitable for all dog and cat breeds. Specific details are provided in product descriptions.

  2. Do you offer eco-friendly or sustainable pet products?
    No, we do not currently offer eco-friendly or sustainable products.

Account and Order Management

  1. Can I cancel my order after placing it?
    Yes, you can cancel your order within 24 hours of placing it.

  2. How do I check my order history?
    Order details can be reviewed at checkout or via email confirmation.

Promotions and Discounts

  1. Do you offer discounts for first-time customers?
    Not normally, but we do occasionally run special offers.

  2. Can I combine multiple discount codes on one order?
    No, only one discount code can be applied per order.

Customer Support

  1. What are your customer service hours?
    Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (UK time).

  2. Do you offer live chat for support inquiries?
    Not at present. For assistance, please email us at sales@tailyfur.com.

Customization and Additional Services

  1. Can I request custom or personalized items for my pet?
    No, we do not offer customization or personalization.

  2. Are gift-wrapping options available for my purchase?
    No, we currently do not offer gift-wrapping services.

Loyalty Program

  1. Do you have a rewards or loyalty program for repeat customers?
    No, we do not offer a loyalty program at this time.